1. How do I determine the correct size for my pet?

It's important to measure your pet before purchasing any clothing items. To find the right size, measure your pet's neck, chest, and length. Refer to our size chart for accurate measurements and guidance on which size to choose.

2. Can I return or exchange an item if it doesn't fit my pet?

Yes, we offer a 30-day return policy. If the item doesn't fit your pet, you can request a return or exchange within 30 days of receiving it. Please make sure the item is in its original condition, unworn, and with all tags attached. Contact our support team at support@cecuca.com to initiate the return or exchange process.

3. How long does it take to process a return and receive a refund?

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, we will process your refund within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

4. Do you ship internationally?

Yes, we offer worldwide shipping to our valued customers. Wherever you are, we can deliver our pet clothes to you.

5. What are the shipping options and how long does it take?

We offer express shipping, free standard shipping, and premium shipping options. Express shipping usually takes 3-7 business days, while standard shipping takes 5-15 business days. Please note that order processing time of 2-4 business days is required before shipment.

6. Do you provide tracking information for orders?

Yes, we provide tracking numbers for all orders. Once your order has been dispatched, you will receive an email with the tracking information. You can use this information to track the progress of your shipment.

7. Are there any additional fees or taxes for international orders?

Customs duties or import taxes may apply to international orders. Customers are responsible for any applicable fees. Please check with your local customs office for more information on potential fees or taxes.

8. Can I cancel or change my order after it has been placed?

Once an order has been placed, it cannot be canceled or changed. We strive to process and ship orders as quickly as possible, so please review your order carefully before completing the purchase.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately. We will evaluate the issue and make it right by offering a replacement or refund. Please inspect your order upon reception to ensure any issues are reported promptly.

10. How can I contact customer support for further assistance?

If you have any further questions or need assistance, please don't hesitate to contact our customer support team at support@cecuca.com. We are here to help and will respond to your inquiry as soon as possible.