Thank you for shopping at Cecuca. We are committed to providing you with quality products and exceptional customer service. If for any reason you are not entirely satisfied with your purchase, we're here to help.

30-Day Hassle-Free Returns

We offer a 30-day return policy from the date of delivery, giving you ample time to decide if the item meets your expectations. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. Please ensure to include the receipt or proof of purchase with your return request.

Initiating a Return

To initiate a return, please contact our customer service team at support@cecuca.com. Our dedicated team will guide you through the return process and provide you with a Return Authorization Number (RMA) and the return shipping address. Please note that returns made without prior authorization may not be accepted.

Damaged or Defective Items

In the unlikely event that your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately. We will work with you to promptly resolve the issue and ensure your complete satisfaction.

Exclusions and Non-Returnable Items

While we strive to accommodate all returns, certain items are non-returnable for hygiene and safety reasons. These include perishable goods, custom-made or personalized items, and items classified as hazardous materials. Additionally, sale items and gift cards are ineligible for return.

International Returns

For international orders, please be aware that return shipping costs may vary depending on your location and the nature of the return. We recommend contacting our customer service team for assistance and guidance on international returns.

Refunds and Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original form of payment within 5-7 business days. Please note that the processing time may vary depending on your financial institution.

We're Here to Help

At Cecuca, your satisfaction is our top priority. If you have any questions, concerns, or need assistance with your return, please don't hesitate to reach out to our friendly customer service team at support@cecuca.com. We are here to ensure your shopping experience with us is nothing short of exceptional.

Thank you for choosing Cecuca. We appreciate your trust in us and look forward to serving you again soon!